Need a hand? · Gate Heist

Tell us what happened

Email developerclp@gmail.com. Include your phone model, whether you use iOS or Android, and the steps to reproduce the issue. For a gameplay issue, add the mode, level and timer.

A screenshot can help. Check that it does not include personal information you do not want to share.

Email us

Purchases and restoration

No interruptions removes automatic ads. Hint videos remain optional and are not included in that purchase.

If you have already purchased it, open No interruptions and tap Restore, using the same Apple or Google account used for the purchase. A connection may be required. A purchase in one store does not transfer to the other.

If the store shows a pending purchase, wait for confirmation before trying again. For a refund, follow the process provided by Apple or Google Play.

We will never ask for your password, full card number or sign-in codes.

Your progress

Saved games are stored on your device. There is no Gate Heist account or dedicated sync between phones or between iOS and Android.

Before erasing data or uninstalling, remember that you may lose your progress. Restoring a purchase restores the No interruptions entitlement, not your saved games. System backups depend on your device settings.

Ads and hints

The free hint does not require an ad. For a video hint, an ad must be available and its provider must confirm the reward. An unstable connection or unavailable inventory may prevent an ad from appearing; you can keep playing.

Contextual ads between games are part of the free game; the No interruptions purchase (No Ads button) removes them. Analytics and error reports are controlled in Settings → Support → Privacy. Read the privacy policy for information about data and your choices.

Privacy requests

To request access to or deletion of data, email us with the subject Gate Heist · Privacy. You do not need to create an account.

Erasing progress only affects local game data. Disabling services does not automatically erase information already sent to their providers. We will explain what minimum information we need to locate and handle your request.